Infobip
Infobip is a cloud communications company and WhatsApp Business Solution Provider that sells WhatsApp API access pay-as-you-go and bundles chatbots, journeys, AI agents and a team inbox in its AgentOS platform, listed from US$530 per month.
Office or company in Brazil
Scored plan: AgentOS · Checked 24 September 2026
Rated
57.3 of 100
- Upper bound
- 90.3
Strengths · Weaknesses · Not a fit if…
Strengths
- Office or team in Brazil[30][32][33]
- Brazilian phone number for contact[32][33]
- The WhatsApp Business Account stays in your name[6][25]
- No-code flow builder[12][47]
- Shared inbox with routing between operators[13][48]
- AI agent answers customers from your own documents[14][15][17]
- Public API covers the whole account, not only messages[7][22]
- Official MCP server for AI agents[21][22]
Weaknesses
Listed by fixed rules from the data on this page: confirmed facts, prices, the monthly cost and review snapshots. Numbers in brackets point to the sources below.
Score by criterion
- Pricing & Free Trial2.5 / 20
- Brazilian Localization9.5 / 16
- WhatsApp API & Automation15.0 / 15
- Market Reputation1.8 / 12
- AI Chatbots & Agents11.0 / 12
- Pix & Local Payments4.6 / 10
- Developer API & MCP9.2 / 10
- CRM & Sales3.8 / 5
Plans and prices
| Plan | Price | Operators included | Meta fees | Per-message markup | AI | Setup fee |
|---|---|---|---|---|---|---|
| WhatsApp API (pay-as-you-go channel access) | Price not read | — | Not published | Not published | Not published | Setup fee not published |
| AgentOSscored | $530.00 / month | 30 | Not published | Published per message | Included | + one-time setup fee on request |
Monthly cost, small-business scenario
2 operators, 1 number, 1,000 service replies and 1,000 utility templates a month. Rates in force on 24 September 2026; foreign prices converted at the Central Bank PTAX rate.
| Plan | R$2,724.94$530.00 |
| Extra operators | Included |
| Meta fees | Not published |
| Provider's per-message prices | R$766.69$149.12 |
| Core monthly cost | Quote needed |
|---|
Pricing terms
Brazilian localization
WhatsApp API and automation
AI chatbots and agents
- Agent actions (CRM, order, payment status)
- Custom tools / API calls
- Official documentation[15]24 September 2026
Pix and payments
Developer API and MCP
CRM and sales
Reviews
Brazilian users
No review data captured yet.
Global
- g24.2 / 5 · 60 reviews24 September 2026
- trustpilot1.6 / 5 · 34 reviews23 September 2026 · company-wide listing
- capterra4.6 / 5 · 14 reviews23 September 2026
Sources
- Infobip pricing — channels pay-as-you-go and calculators · 24 September 2026
- Pricing AgentOS (target of /answers/pricing, /conversations/pricing, /moments/pricing) · 24 September 2026
- WhatsApp Business Platform pricing · 24 September 2026
- Service description (last updated 23 July 2026) — AgentOS, AI Credits, WhatsApp chargeable events · 24 September 2026
- WhatsApp documentation overview · 24 September 2026
- Register your WhatsApp sender (Embedded Signup) · 24 September 2026
- Infobip OpenAPI 3.1 specification v3.237.0 (WhatsApp, People, payments, webhooks) · 24 September 2026
- Integrate WhatsApp using the Infobip API — event subscriptions and reports · 24 September 2026
- Free trial · 24 September 2026
- Send your first WhatsApp message (trial limits) · 24 September 2026
- Products — AgentOS solutions (book a demo) · 24 September 2026
- Automation Studio — Chatbots · 24 September 2026
- Inbox · 24 September 2026
- AI agents overview (data-center availability) · 24 September 2026
- Create and configure an AI agent (tools, model, guardrails) · 24 September 2026
- Configure guardrails · 24 September 2026
- Connect knowledge sources (knowledge agents) · 24 September 2026
- Chatbot settings — supported languages · 24 September 2026
- What is WhatsApp Payments (India, Brazil) · 24 September 2026
- Stripe payment link for chatbots · 24 September 2026
- Using MCP servers — endpoints, auth · 24 September 2026
- Infobip Documentation llms.txt · 24 September 2026
- API authentication · 24 September 2026
- Integration best practices — throttling · 24 September 2026
- Response status and error codes · 24 September 2026
- Webhook subscription components — HMAC, OAuth, mTLS · 24 September 2026
- Manage users — interface languages and roles · 24 September 2026
- Payments — top-up currencies and methods · 24 September 2026
- Service Terms and Conditions 2.0 (updated 6 Jan 2025) · 24 September 2026
- Privacy Notice — Brazil / LGPD section · 24 September 2026
- Sub-processors · 24 September 2026
- Office São Paulo — Infobip Brasil Ltda · 24 September 2026
- Office Curitiba — Infobip Brasil Ltda · 24 September 2026
- WhatsApp Business Platform (PT-BR page) · 24 September 2026
- Cadastro (PT-BR sign-up page) · 24 September 2026
- Frequently asked questions (WhatsApp pricing answers) · 24 September 2026
- SDKs · 24 September 2026
- Meta partner directory (not readable — EXTRACTION_FAILED) · 24 September 2026
- Customer Profiles — persons (import, export) · 24 September 2026
- Integrations (HubSpot, Salesforce, Dynamics 365, Zoho CRM, SugarCRM, Stripe) · 24 September 2026
- WhatsApp orders (marketing page) · 24 September 2026
- Paying account (Start/Grow/Scale product plans) · 24 September 2026
- Customer Profiles · 24 September 2026
- Intents — languages and NER · 24 September 2026
- Infobip GitHub organisation (SDKs, MCP) · 24 September 2026
- Create an account · 24 September 2026
- AgentOS docs overview · 24 September 2026
- Inbox basic settings — queues, routing, assignment · 24 September 2026
- Create knowledge agent — model settings · 24 September 2026
- Support handbook · 24 September 2026