Kommo

Kommo (formerly amoCRM) is a sales CRM for messaging channels that connects WhatsApp through its own integration with Meta's Cloud API and sells per-user plans with a six-month minimum term.

Represented by a local partner

Scored plan: Avançado (Advanced) · Checked 24 September 2026

Visit website View docs

Rated

61.3 of 100

Upper bound: 87.0

Strengths

The WhatsApp Business Account stays in your name[9][10]
No-code flow builder[1][27]
Shared inbox with routing between operators[1][3][29][57]
AI agent answers customers from your own documents[30][31][33][34]
Built-in CRM with a deal pipeline[1][3]
Meta fees billed at cost, with no per-message markup[1][2][3][4][11][12][32]
Small-business scenario costs R$343.48 a month, below the catalog median of R$672.53[1][2][3][4][11][12][32]
Capterra 4.5 of 5 (263 reviews)[Capterra]

Weaknesses

No Brazilian phone or local contact channel on public pages[42]
No Brazilian nota fiscal mentioned on public pages
The buyer pays on an external page, outside the WhatsApp chat[37][38]
Minimum commitment required[1][6]
No monthly billing[1][6]
Only one operator seat included in the plan[1][2][3][4][11][12][32]
Trustpilot 1.9 of 5 (57 reviews)[Trustpilot]

Not a fit if…

You need to charge by Pix inside the WhatsApp conversation
You want to be able to cancel in any month[1][6]

Listed by fixed rules from the data on this page: confirmed facts, prices, the monthly cost and review snapshots. Numbers in brackets point to the sources below.

Score by criterion

Pricing & Free Trial16.0 / 20
Brazilian Localization4.5 / 16
WhatsApp API & Automation13.5 / 15
Market Reputation2.5 / 12
AI Chatbots & Agents9.5 / 12
Pix & Local Payments4.3 / 10
Developer API & MCP6.0 / 10
CRM & Sales5.0 / 5

Plans and prices

Plan	Price	Operators included	Meta fees	Per-message markup	AI	Setup fee
Básico (Base)	$20.00 / month	1+ $20.00	Billed at Meta's rates	None	Included	No setup fee
Avançado (Advanced)scored	$30.00 / month	1+ $30.00	Billed at Meta's rates	None	Included	No setup fee
Pro	$45.00 / month	1+ $45.00	Billed at Meta's rates	None	Included	No setup fee
Empresarial (Enterprise)	Custom quote	—	Billed at Meta's rates	None	Included	No setup fee

Monthly cost, small-business scenario

2 operators, 1 number, 1,000 service replies and 1,000 utility templates a month. Rates in force on 24 September 2026; foreign prices converted at the Central Bank PTAX rate.

Plan	R$154.24$30.00
Extra operators	R$154.24$30.00
Meta fees	R$35.00
Provider's per-message prices	Not charged
Core monthly cost	R$343.48

Pricing terms

Free access to test: Time-limited trial; Official documentation[1][3][8]24 September 2026
Meta fees shown separately from the plan: Yes; Official documentation[12][10]24 September 2026
Per-message markup disclosed (or none): Yes; Official documentation[11]24 September 2026
Price of extra operator seats is public: Yes; Official documentation[1]24 September 2026
AI charges appear in the price list: No; Official documentation[1][50]24 September 2026
Monthly billing available: No; Official documentation[1][6]24 September 2026
No minimum commitment: No; Official documentation[1][6]24 September 2026
Cancellation terms are public: Yes; Official documentation[8][6]24 September 2026

Brazilian localization

Interface in Brazilian Portuguese: Yes; Official documentation[39]24 September 2026
Substantive documentation in PT-BR: Yes; Official documentation[40][9][51]24 September 2026
Customer support in PT-BR: Not verified; Not verified
Support hours cover Brazilian business hours: Yes; Vendor claim[42]24 September 2026
Office or representation in Brazil: Represented by a local partner; Official documentation[42][43][45]24 September 2026
Local contact channel: None; Official documentation[42]24 September 2026
Subscription billed in BRL: Yes; Official documentation[5][6][1]24 September 2026
Subscription payable by Pix or boleto: Yes; Official documentation[5][6]24 September 2026
Brazilian invoice (nota fiscal) issued: Not verified; Not verified
Onboarding in PT-BR: Yes; Official documentation[41]24 September 2026
LGPD documentation (privacy policy, DPA): No; Official documentation[44][45]24 September 2026
Subprocessors and data location disclosed: Not verified; Not verified

WhatsApp API and automation

Official WhatsApp Business Platform path: Meta Cloud API (own integration); Official documentation[9][10][11]24 September 2026
Automation of inbound messages: Yes; Official documentation[1][3][27][28][30]24 September 2026
Embedded Signup onboarding: Yes; Official documentation[9]24 September 2026
WABA owned by the customer: Yes; Official documentation[9][10]24 September 2026
Template create/edit/submit by API: Provider API: create, edit, submit; Official documentation[15][16][17]24 September 2026
Template status by API or webhook: Provider API or webhook; Official documentation[18][19]24 September 2026
Rejection reason returned: Yes; Official documentation[18][13]24 September 2026
No-code flow builder: Yes; Official documentation[1][27]24 September 2026
Triggers and scenarios: Yes; Official documentation[28][1]24 September 2026
Inbound auto-replies: Yes; Official documentation[28][30]24 September 2026
Shared team inbox: Yes; Official documentation[1][29]24 September 2026
Operator routing: Yes; Official documentation[3][57]24 September 2026
Handoff from bot to a person: Yes; Official documentation[30][34]24 September 2026
Message status webhooks: No; Official documentation[19][20]24 September 2026
Delivery error details: Yes; Official documentation[14]24 September 2026
Rate limits and retries documented: Yes; Official documentation[21][9]24 September 2026

AI chatbots and agents

AI in conversations: AI agent that takes actions; Official documentation[30][34][33]24 September 2026
AI answers in PT-BR: Yes; Official documentation[36][31]24 September 2026
Knowledge base from documents (RAG): Yes; Official documentation[31]24 September 2026
Knowledge sources update (sync): Yes; Official documentation[31][24]24 September 2026
Agent actions (CRM, order, payment status): Built-in integrations only; Official documentation[30][34]24 September 2026
AI hands over to a person: Yes; Official documentation[30][34]24 September 2026
AI guardrails and logs: Yes; Official documentation[30][32][33]24 September 2026
AI scenario editable by a person: Yes; Official documentation[30]24 September 2026
AI limits per plan documented: Yes; Official documentation[32][1]24 September 2026
AI model and settings disclosed: No; Official documentation[34]24 September 2026

Pix and payments

Where the buyer pays: External checkout page; Official documentation[37][38]24 September 2026
Payment link generation by API: Documented PSP integration; Official documentation[37][38]24 September 2026
Dynamic Pix (QR / Copia e Cola) by API: Not verified; Not verified
Payment data in the WhatsApp message: Inserted automatically; Official documentation[37][38]24 September 2026
Payment confirmation webhook: Not verified; Not verified
Pix through a Brazilian PSP: Not verified; Not verified
Boleto: Not verified; Not verified
Cards: Yes; Official documentation[37]24 September 2026
Payment linked to order, contact and CRM: Through an integration; Official documentation[37][38]24 September 2026
Webhook signature and idempotency documented: Not verified; Not verified
Payment flow without code: Yes; Official documentation[37][38]24 September 2026

Developer API and MCP

API coverage level: Automation; Official documentation[24][25][20]24 September 2026
Versioning and error codes documented: Yes; Official documentation[22][15]24 September 2026
API rate limits documented: Yes; Official documentation[21]24 September 2026
Provider's official MCP server: Not verified; Not verified
OpenAPI / JSON Schema published: Yes; Official documentation[17][18]24 September 2026
Official agent skills: Not verified; Not verified
Docs for AI tools (llms.txt or similar): Yes; Official documentation[24]24 September 2026
API authentication: OAuth 2.0 authorization code; Official documentation[23]24 September 2026
Official SDKs: Yes; Official documentation[53][1]24 September 2026

CRM and sales

Built-in CRM: Contacts, deals and pipeline; Official documentation[1][3]24 September 2026
Tasks, permissions and ownership: Yes; Official documentation[1]24 September 2026
Segments and CRM automation: Yes; Official documentation[3][1]24 September 2026
Contact import and export: Yes; Official documentation[46][3]24 September 2026
Integrations with external CRMs: Yes; Official documentation[47]24 September 2026

Reviews

Brazilian users

No review data captured yet.

Global

capterra4.5 / 5 · 263 reviews24 September 2026
trustpilot1.9 / 5 · 57 reviews24 September 2026 · company-wide listing

Sources

Kommo — Preços, compare planos (Brazil price list) · 24 September 2026
Kommo — Pricing (global price list) · 24 September 2026
Compare Kommo plans (help center) · 24 September 2026
Manage your Kommo subscription (help center) · 24 September 2026
Manage payment methods and billing details in Kommo · 24 September 2026
Billing limits and FAQ · 24 September 2026
Manage invoices in Kommo · 24 September 2026
Política de Reembolso (refund and cancellation policy) · 24 September 2026
Conecte o WhatsApp Business à Kommo · 24 September 2026
WhatsApp Business overview · 24 September 2026
WhatsApp Business API sunsetting · 24 September 2026
Updated pricing rules for WhatsApp Business · 24 September 2026
Create and manage WhatsApp Business message templates · 24 September 2026
Troubleshoot WhatsApp message errors · 24 September 2026
Kommo API — Add templates · 24 September 2026
Kommo API — Edit templates · 24 September 2026
Kommo API — Submit a WhatsApp template for moderation · 24 September 2026
Kommo API — Get list of templates · 24 September 2026
Kommo API — Webhook events · 24 September 2026
Kommo developers — Webhooks · 24 September 2026
Kommo developers — Limitations · 24 September 2026
Kommo developers — HTTP status codes · 24 September 2026
Kommo developers — OAuth 2.0 · 24 September 2026
Kommo API documentation index (llms.txt) · 24 September 2026
Kommo API — Chats API add-on · 24 September 2026
Kommo API — Get conversation messages · 24 September 2026
Salesbot overview · 24 September 2026
Salesbot triggers overview · 24 September 2026
Kommo Chat inbox overview · 24 September 2026
Kommo AI agent overview · 24 September 2026
Add and manage AI knowledge sources · 24 September 2026
Kommo AI limits · 24 September 2026
AI agent limits · 24 September 2026
Termos da Kommo IA (AI terms, rev. 3 Sep 2026) · 24 September 2026
Kommo AI pricing, credits & features (official blog, 1 Jun 2026) · 24 September 2026
Kommo AI overview · 24 September 2026
Connect Stripe to Kommo · 24 September 2026
Connect Mercado Pago to Kommo · 24 September 2026
Change your Kommo interface language · 24 September 2026
Central de Recursos Kommo (PT-BR help center) · 24 September 2026
Learn Kommo faster with live webinars and workshops · 24 September 2026
Kommo — Entre em contato (contact page) · 24 September 2026
Kommo — Encontrar um parceiro (partner directory) · 24 September 2026
Kommo — Política de Privacidade (rev. 3 Jul 2026) · 24 September 2026
Kommo — Termos de Uso (rev. 26 Jun 2026) · 24 September 2026
Import or export data · 24 September 2026
Connect RD Station to Kommo · 24 September 2026
Connect WhatsApp Business app to Kommo (coexistence) · 24 September 2026
Purchase Chats API messages add-on · 24 September 2026
Purchase AI credits · 24 September 2026
Kommo para desenvolvedores (PT-BR developer docs) · 24 September 2026
Kommo for developers · 24 September 2026
Kommo developers — JS SDK · 24 September 2026
Meta Business Partner Directory — messaging (EXTRACTION_FAILED) · 24 September 2026
Kommo — WhatsApp Business integration listing · 24 September 2026
Kommo API — Launch Salesbots · 24 September 2026
Round Robin in Salesbot overview · 24 September 2026

Strengths · Weaknesses · Not a fit if…