Poli Digital
Poli Digital is a customer-service and sales platform that connects WhatsApp numbers through the official WhatsApp Business Platform on every plan, alongside Instagram, Messenger and web chat, with a shared inbox, a rule-based chatbot, the Poli Flow CRM and Poli Pay payment links; plans start at R$369.90 per month plus a setup fee, and a QR-code 'Broker' WhatsApp channel is sold separately.
Office or company in Brazil
Scored plan: Plano Entrada · Checked 24 September 2026
Rated
52.5 of 100
- Upper bound
- 93.5
Strengths · Weaknesses · Not a fit if…
Strengths
- Office or team in Brazil[4][5][7]
- Brazilian phone number for contact[7][25][26]
- Subscription billed in reais[1][22]
- Subscription can be paid by Pix or boleto[4][22][24][45]
- Issues a Brazilian nota fiscal[4]
- Support in Portuguese during Brazilian business hours[6][25]
- The WhatsApp Business Account stays in your name[4][13][20]
- No-code flow builder[11][18]
- Shared inbox with routing between operators[1][6][19]
- Built-in CRM with a deal pipeline[1][3][30][32]
Weaknesses
Listed by fixed rules from the data on this page: confirmed facts, prices, the monthly cost and review snapshots. Numbers in brackets point to the sources below.
Score by criterion
- Pricing & Free Trial6.9 / 20
- Brazilian Localization15.0 / 16
- WhatsApp API & Automation11.0 / 15
- Market Reputation2.5 / 12
- AI Chatbots & Agents2.5 / 12
- Pix & Local Payments5.8 / 10
- Developer API & MCP3.9 / 10
- CRM & Sales5.0 / 5
Plans and prices
| Plan | Price | Operators included | Meta fees | Per-message markup | AI | Setup fee |
|---|---|---|---|---|---|---|
| Plano Entradascored | R$369.90 / month | 3+ R$129.90 | Billed at Meta's rates | Not published | Not published | + from R$1,197.90 one-time setup |
| Plano Inicial | R$849.90 / month | 7+ R$119.90 | Billed at Meta's rates | Not published | Not published | + from R$1,197.90 one-time setup |
| Plano Expansão | R$1,399.90 / month | 12+ R$109.90 | Billed at Meta's rates | Not published | Not published | + from R$1,197.90 one-time setup |
| Plano Ilimitado | Custom quote | Unlimited+ R$0.00 | Billed at Meta's rates | Not published | Not published | + from R$1,197.90 one-time setup |
Monthly cost, small-business scenario
2 operators, 1 number, 1,000 service replies and 1,000 utility templates a month. Rates in force on 24 September 2026; foreign prices converted at the Central Bank PTAX rate.
| Plan | R$369.90 |
| Extra operators | Included |
| Meta fees | R$35.00 |
| Provider's per-message prices | Not published |
| Core monthly cost | Quote needed |
|---|
Pricing terms
Brazilian localization
WhatsApp API and automation
AI chatbots and agents
Pix and payments
Developer API and MCP
- Provider's official MCP server
- Official, manages templates/bots/CRM
- Official, other[42]24 September 2026
CRM and sales
Reviews
Brazilian users
No review data captured yet.
Global
- capterra5.0 / 5 · 2 reviews24 September 2026
Sources
- Poli planos e preços (BRL, feature table and FAQ; updated August 2026) · 24 September 2026
- Sistema de Créditos: credit consumption table and credit packs · 24 September 2026
- Tabela de preços: add-on users, channels, credits, AI chatbot, Poli Pay fee (August 2026) · 24 September 2026
- Termos de uso da Plataforma Poli (August 2026) · 24 September 2026
- Políticas de Privacidade e Segurança · 24 September 2026
- FAQ Poli Digital · 24 September 2026
- Poli Digital homepage (footer with company name, CNPJ and phone) · 24 September 2026
- Parceiro Oficial do Meta para WhatsApp Business · 24 September 2026
- API Oficial do WhatsApp · 24 September 2026
- Agente de IA para WhatsApp · 24 September 2026
- Chatbot · 24 September 2026
- Poli Pay · 24 September 2026
- Help center: Como criar um Canal Oficial de WhatsApp · 24 September 2026
- Help center: Como conectar um número de WhatsApp Broker na Poli (canal não WABA) · 24 September 2026
- Help center: Como conectar meus canais na Poli · 24 September 2026
- Help center: Como criar Templates e Mensagens Rápidas · 24 September 2026
- Help center: Por que meu Template foi rejeitado? · 24 September 2026
- Help center: Tudo sobre o Chatbot · 24 September 2026
- Help center: Como funciona a distribuição de chats · 24 September 2026
- Help center: Como Vincular Linha de Crédito na Conta do WhatsApp (WABA) · 24 September 2026
- Help center: Como funcionam os custos das mensagens da API Oficial do WhatsApp · 24 September 2026
- Help center: Faturamento Poli: por que agora você recebe dois boletos? · 24 September 2026
- Help center: O que são os créditos da Poli e como eles funcionam? · 24 September 2026
- Help center: Como Adquirir Créditos na Poli · 24 September 2026
- Help center: Como entrar em contato com o Suporte · 24 September 2026
- Help center: Como Cadastrar na Plataforma Poli Digital e Testar Grátis · 24 September 2026
- Help center: Como configurar o Poli Pay · 24 September 2026
- Help center: Configurando Poli Pay + Mercado Pago · 24 September 2026
- Help center: Como configurar o Poli Pay com o PagSeguro · 24 September 2026
- Help center: Tudo sobre o Poli Flow · 24 September 2026
- Help center: Ações Automáticas no Poli Flow · 24 September 2026
- Help center: Como Criar uma Oportunidade via API no Flow · 24 September 2026
- Help center: Guia Completo da Agenda de Contatos · 24 September 2026
- Help center: Como configurar o NectarCRM com a Poli · 24 September 2026
- Help center: Restrições da Meta no WhatsApp (WABA): regras, templates, janela de 24h e erros · 24 September 2026
- Help center: Limites de Mensagens no WhatsApp: Níveis e Como Aumentar · 24 September 2026
- Help center: API da Poli: Integrações e Documentação · 24 September 2026
- Help center: O que é o Poli Node? (n8n) · 24 September 2026
- API Polichat - Cliente (Swagger UI, openapi.yaml v1.2.4) · 24 September 2026
- Poli developer documentation (foundation API v3, Postman documenter) · 24 September 2026
- Atualizações do produto (changelog) · 24 September 2026
- GitHub poli-digital/poli-mcp · 24 September 2026
- GitHub poli-digital/n8n-nodes-poli (npm @poli-digital/n8n-nodes-poli) · 24 September 2026
- Meta Business Partner directory, messaging (not readable: login wall / HTTP 400) · 24 September 2026
- Help center: O que acontece quando uma conta é suspensa na Poli? · 24 September 2026
- Central de Conhecimento Poli Digital (home) · 24 September 2026
- Help center: Como Realizar um Disparo de Mensagem em Massa · 24 September 2026