respond.io
respond.io is a customer conversation platform that connects the WhatsApp Business Platform and other channels to a shared team inbox, with no-code Workflows and AI Agents from the Growth plan up and plans priced in USD by monthly active contacts.
Presence in Brazil not verified
Scored plan: Growth · Checked 24 September 2026
Rated
49.5 of 100
- Upper bound
- 78.7
Strengths · Weaknesses · Not a fit if…
Strengths
- The WhatsApp Business Account stays in your name[3][21]
- No-code flow builder[1][14]
- Shared inbox with routing between operators[1][14]
- AI agent answers customers from your own documents[16][17][44]
- Official MCP server for AI agents[1][11]
- Meta fees billed at cost, with no per-message markup[1][19][20][21]
- Capterra 4.6 of 5 (60 reviews)[Capterra]
Weaknesses
Listed by fixed rules from the data on this page: confirmed facts, prices, the monthly cost and review snapshots. Numbers in brackets point to the sources below.
Score by criterion
- Pricing & Free Trial10.1 / 20
- Brazilian Localization3.5 / 16
- WhatsApp API & Automation11.5 / 15
- Market Reputation3.4 / 12
- AI Chatbots & Agents9.5 / 12
- Pix & Local Payments0.0 / 10
- Developer API & MCP7.6 / 10
- CRM & Sales3.8 / 5
Plans and prices
| Plan | Price | Operators included | Meta fees | Per-message markup | AI | Setup fee |
|---|---|---|---|---|---|---|
| Starter | $99.00 / month | 5+ $15.00 | Billed at Meta's rates | None | Included | Setup fee not published |
| Growthscored | $199.00 / month | 10+ $25.00 | Billed at Meta's rates | None | Included | Setup fee not published |
| Advanced | $349.00 / month | 10+ $30.00 | Billed at Meta's rates | None | Included | Setup fee not published |
| Enterprise | Custom quote | — | Billed at Meta's rates | None | Included | Setup fee not published |
Monthly cost, small-business scenario
2 operators, 1 number, 1,000 service replies and 1,000 utility templates a month. Rates in force on 24 September 2026; foreign prices converted at the Central Bank PTAX rate.
| Plan | R$1,023.14$199.00 |
| Extra operators | Included |
| Meta fees | R$35.00 |
| Provider's per-message prices | Not charged |
| Core monthly cost | R$1,058.14 |
|---|
Pricing terms
Brazilian localization
WhatsApp API and automation
AI chatbots and agents
Pix and payments
Developer API and MCP
CRM and sales
Reviews
Brazilian users
No review data captured yet.
Global
- capterra4.6 / 5 · 60 reviews24 September 2026
Sources
- respond.io Pricing (plans, compare table, FAQ) · 24 September 2026
- respond.io Preços (Portuguese pricing page) · 24 September 2026
- Help: WhatsApp Business Platform (API) Quick Start · 24 September 2026
- Help: WhatsApp Cloud API · 24 September 2026
- Help: WhatsApp Message Templates · 24 September 2026
- API v2: List message templates (MessageTemplate schema, errors, rate-limit headers) · 24 September 2026
- API v2 Documentation: Messaging, Contact, Conversation, Space suites · 24 September 2026
- Webhooks API: Overview (events, signature, retries) · 24 September 2026
- Help: Webhooks · 24 September 2026
- Help: Developer API · 24 September 2026
- Help: Model Context Protocol (MCP) · 24 September 2026
- Respond.io TypeScript SDK overview · 24 September 2026
- respond-io GitHub organization · 24 September 2026
- Help: Workflows Overview · 24 September 2026
- Help: Workflow Triggers · 24 September 2026
- Help: Getting Started with AI Agents · 24 September 2026
- Help: Managing AI Knowledge Sources · 24 September 2026
- Help: AI Agent Action: Make HTTP requests · 24 September 2026
- Help: AI Credits · 24 September 2026
- Help: Billing & Usage · 24 September 2026
- Help: WhatsApp Fees (WABA balance, top-up fee) · 24 September 2026
- Terms of Service (Rocketbots Limited) · 24 September 2026
- Privacy Policy (incl. Part D, users in Brazil / LGPD) · 24 September 2026
- Subprocessors (last updated September 2026) · 24 September 2026
- Contact Us · 24 September 2026
- About respond.io · 24 September 2026
- respond.io llms.txt (site and help center index) · 24 September 2026
- Central de ajuda (PT): Plataforma WhatsApp Business (API) Quick Start · 24 September 2026
- Roadmap: New Language: Portuguese (PT), status complete · 24 September 2026
- Roadmap: Support Brazilian Portuguese as a platform language (Dec 2025 request) · 24 September 2026
- FAQ: multi-country operations (AI Agents in 30+ languages) · 24 September 2026
- WhatsApp CRM integration page ('Respond.io is not a CRM') · 24 September 2026
- Help: How to Troubleshoot a Failed Broadcast (Failed Message Log) · 24 September 2026
- Help: How to Test AI Agents · 24 September 2026
- Help: Lifecycle · 24 September 2026
- Help: Salesforce · 24 September 2026
- Help: HubSpot · 24 September 2026
- Help: Contact Import · 24 September 2026
- Help: Data Export · 24 September 2026
- respond.io Partner Directory · 24 September 2026
- Meta Business Partner Directory (messaging) — not readable, EXTRACTION_FAILED · 24 September 2026
- Security (ISO 27001, AWS hosting) · 24 September 2026
- Data Processing Agreement (on request) · 24 September 2026
- Help: Using AI Agent Actions · 24 September 2026
- Help: WhatsApp Pricing (Meta changes from 1 Oct 2026) · 24 September 2026
- API v2 Messaging OpenAPI 3.0 export (Stoplight) · 24 September 2026