SendPulse
SendPulse is a multichannel marketing platform whose paid Chatbots plan connects the WhatsApp Business Platform to a no-code flow builder, team chats, a built-in CRM and a public REST API.
Office or company in Brazil
Scored plan: Profissional (Pro), 500 subscribers · Checked 24 September 2026
Rated
81.4 of 100
- Upper bound
- 91.6
Strengths · Weaknesses · Not a fit if…
Strengths
- Office or team in Brazil[26][28][29]
- Brazilian phone number for contact[26]
- Subscription billed in reais[29][32][47]
- Support in Portuguese[26][27]
- The WhatsApp Business Account stays in your name[3][43]
- No-code flow builder[2][3]
- Shared inbox with routing between operators[1][14]
- AI agent answers customers from your own documents[16][18]
- Payment confirmation continues the conversation flow[12][20]
- Built-in CRM with a deal pipeline[5][25]
- Public API covers the whole account, not only messages[8][10][25]
- Official MCP server for AI agents[7][23]
- Unlimited operators on this plan[1][18][19][35][36][47]
- Small-business scenario costs R$146.00 a month, below the catalog median of R$672.53[1][18][19][35][36][47]
- Trustpilot 4.5 of 5 (2,859 reviews)[Trustpilot]
Weaknesses
Listed by fixed rules from the data on this page: confirmed facts, prices, the monthly cost and review snapshots. Numbers in brackets point to the sources below.
Score by criterion
- Pricing & Free Trial17.4 / 20
- Brazilian Localization13.5 / 16
- WhatsApp API & Automation13.3 / 15
- Market Reputation6.3 / 12
- AI Chatbots & Agents11.3 / 12
- Pix & Local Payments5.5 / 10
- Developer API & MCP9.2 / 10
- CRM & Sales5.0 / 5
Plans and prices
| Plan | Price | Operators included | Meta fees | Per-message markup | AI | Setup fee |
|---|---|---|---|---|---|---|
| Básico (Free) | R$0.00 / month | — | Not published | Not published | Not offered | Setup fee not published |
| Profissional (Pro), 500 subscribersscored | R$95.00 / month | Unlimited | Inside the provider's message prices | Published per message | Not published | No setup fee |
Monthly cost, small-business scenario
2 operators, 1 number, 1,000 service replies and 1,000 utility templates a month. Rates in force on 24 September 2026; foreign prices converted at the Central Bank PTAX rate.
| Plan | R$95.00 |
| Extra operators | Included |
| Meta fees | Included |
| Provider's per-message prices | R$51.00 |
| Core monthly cost | R$146.00 |
|---|
Pricing terms
Brazilian localization
WhatsApp API and automation
AI chatbots and agents
Pix and payments
Developer API and MCP
CRM and sales
Reviews
Brazilian users
- reclame aqui6.2 / 10 · 16 evaluated complaints23 September 2026 · company-wide listing
Global
- trustpilot4.5 / 5 · 2,859 reviews23 September 2026 · company-wide listing
- capterra4.6 / 5 · 773 reviews23 September 2026
- g24.6 / 5 · 719 reviews24 September 2026
Sources
- Valores para Chatbots (PT-BR page; prices geolocated, EUR shown to a Swiss IP) · 24 September 2026
- Chatbot para o WhatsApp — product page (PT-BR) · 24 September 2026
- KB: Create a WhatsApp chatbot · 24 September 2026
- KB (PT-BR): Como conectar o WhatsApp para chatbots e envio de campanhas · 24 September 2026
- KB (PT-BR): Noções básicas de planos · 24 September 2026
- KB (PT-BR): Noções básicas do teste grátis · 24 September 2026
- SendPulse REST API — introduction, authorization, request limits, error codes, libraries · 24 September 2026
- WhatsApp service API — live OpenAPI behind sendpulse.com/integrations/api/chatbot/whatsapp · 24 September 2026
- WhatsApp API OpenAPI spec (static file) · 24 September 2026
- SendPulse API llms.txt · 24 September 2026
- Product update 30 July 2026: Manage WhatsApp templates with the public API · 24 September 2026
- Chatbot and payment webhooks · 24 September 2026
- KB: Add a template for WhatsApp campaigns · 24 September 2026
- KB: Getting started with Teamwork for Chats · 24 September 2026
- KB: Open the chat in the Action element · 24 September 2026
- KB: The AI Agent element in chatbots · 24 September 2026
- KB: Connect AI models to your chatbot · 24 September 2026
- KB: Set up an AI model in your chatbot · 24 September 2026
- AI-powered tools page (FAQ on AI costs) · 24 September 2026
- KB (PT-BR): Como aceitar pagamentos via chatbot · 24 September 2026
- KB (PT-BR): Como conectar o Mercado Pago · 24 September 2026
- KB: Accept payments — list of payment systems · 24 September 2026
- SendPulse's MCP server · 24 September 2026
- GitHub sendpulse/sendpulse-skills · 24 September 2026
- CRM API OpenAPI spec · 24 September 2026
- Suporte (PT-BR) — languages and phone numbers · 24 September 2026
- Support (EN) — 24/7 support, languages · 24 September 2026
- Escritórios SendPulse (PT-BR) · 24 September 2026
- Termos de Serviço (PT-BR) · 24 September 2026
- Política de privacidade (PT-BR) · 24 September 2026
- Acordo de processamento de dados (PT-BR DPA) · 24 September 2026
- KB (PT-BR): Recarga automática do saldo · 24 September 2026
- KB (PT-BR): Como obter uma fatura · 24 September 2026
- SendPulse account login (interface language selector) · 24 September 2026
- Valores para CRM — 'Mais usuários da conta' · 24 September 2026
- KB: Manage your team's CRM system access · 24 September 2026
- KB: Import contacts to your CRM · 24 September 2026
- KB: Export contacts · 24 September 2026
- CRM integrations directory · 24 September 2026
- Meta Business Partner directory — messaging (EXTRACTION_FAILED: login wall) · 24 September 2026
- KB: Manage a WhatsApp chatbot without Facebook business verification · 24 September 2026
- KB: WhatsApp pricing policy · 24 September 2026
- KB: Switch to SendPulse from other WhatsApp providers · 24 September 2026
- WhatsApp Business API feature page · 24 September 2026
- KB (PT-BR): Como conectar modelos de IA ao seu chatbot · 24 September 2026
- KB: Manage automated replies · 24 September 2026
- SendPulse chatbot pricing, Brazil price list in BRL (plans and WhatsApp message rates) · 24 September 2026