Twilio
Twilio is a communications API provider that sells WhatsApp Business Platform access pay-as-you-go, with Studio for low-code message flows and Flex as a separately priced contact-center product.
Office or company in Brazil
Scored plan: Pay-as-you-go (Programmable Messaging + Studio) · Checked 24 September 2026
Rated
44.4 of 100
- Upper bound
- 88.2
Strengths · Weaknesses · Not a fit if…
Strengths
Weaknesses
- No Brazilian phone or local contact channel on public pages[61][62]
- Subscription cannot be paid by Pix or boleto[50][67]
- No Brazilian nota fiscal mentioned on public pages[52]
- Pix charges are not created from the chat[33]
- Adds its own fee per message on top of Meta's rates[2][3][5]
- Monthly cost cannot be worked out from public prices (operator seats)[2][3][5]
- Trustpilot 1.1 of 5 (967 reviews)[Trustpilot]
Listed by fixed rules from the data on this page: confirmed facts, prices, the monthly cost and review snapshots. Numbers in brackets point to the sources below.
Score by criterion
- Pricing & Free Trial9.0 / 20
- Brazilian Localization6.5 / 16
- WhatsApp API & Automation11.0 / 15
- Market Reputation0.8 / 12
- AI Chatbots & Agents7.5 / 12
- Pix & Local Payments2.6 / 10
- Developer API & MCP6.2 / 10
- CRM & Sales0.8 / 5
Plans and prices
| Plan | Price | Operators included | Meta fees | Per-message markup | AI | Setup fee |
|---|---|---|---|---|---|---|
| Pay-as-you-go (Programmable Messaging + Studio)scored | $0.00 / month | — | Billed at Meta's rates | Published per message | Not offered | No setup fee |
| Flex — User + usage | $35.00 / month | 1+ $35.00 | Billed at Meta's rates | Not published | Not offered | Setup fee not published |
| Flex — Named user | $150.00 / month | 1+ $150.00 | Billed at Meta's rates | None | Not offered | Setup fee not published |
| Flex — Active user hour | Price not read | — | Billed at Meta's rates | None | Not offered | Setup fee not published |
Monthly cost, small-business scenario
2 operators, 1 number, 1,000 service replies and 1,000 utility templates a month. Rates in force on 24 September 2026; foreign prices converted at the Central Bank PTAX rate.
| Plan | R$0.00$0.00 |
| Extra operators | Not published |
| Meta fees | R$35.00 |
| Provider's per-message prices | R$77.12$15.00 |
| Core monthly cost | Quote needed |
|---|
Pricing terms
Brazilian localization
- Office or representation in Brazil
- Office or company in Brazil
- Official documentation[52]24 September 2026
WhatsApp API and automation
AI chatbots and agents
- Agent actions (CRM, order, payment status)
- Custom tools / API calls
- Official documentation[26]24 September 2026
Pix and payments
- Payment link generation by API
- Manual setup through an external API
- Official documentation[33][34]24 September 2026
- Dynamic Pix (QR / Copia e Cola) by API
- Manual setup through an external API
- Official documentation[33]24 September 2026
- Payment data in the WhatsApp message
- Inserted as a manual variable
- Official documentation[33]24 September 2026
Developer API and MCP
CRM and sales
Reviews
Brazilian users
No review data captured yet.
Global
- trustpilot1.1 / 5 · 967 reviews23 September 2026 · company-wide listing
- g24.1 / 5 · 529 reviews23 September 2026 · company-wide listing
- capterra4.4 / 5 · 512 reviews23 September 2026
Sources
- Twilio — WhatsApp Business Platform product page · 24 September 2026
- Twilio WhatsApp pricing (calculator, Brazil option; 'Pricing current as of August 2026') · 24 September 2026
- Twilio WhatsApp prices CSV (Meta rates per country) · 24 September 2026
- Twilio WhatsApp pricing — PT-BR version (USD) · 24 September 2026
- Serverless on Twilio pricing (Studio) · 24 September 2026
- Twilio Flex pricing and FAQ · 24 September 2026
- Conversational AI pricing (Orchestrator, Intelligence, Memory, Enterprise Knowledge) · 24 September 2026
- WhatsApp Business Platform with Twilio — docs overview · 24 September 2026
- Register WhatsApp senders using Self Sign-up · 24 September 2026
- Tech Provider program overview (Embedded Signup) · 24 September 2026
- Twilio Sub-Processors (last updated September 2026) · 24 September 2026
- Content API public endpoints (create, edit, submit for approval, approval status) · 24 September 2026
- Twilio Event Streams for WhatsApp (template approval updates) · 24 September 2026
- Content types overview — WhatsApp approval statuses · 24 September 2026
- Twilio Studio · 24 September 2026
- Customer Support Menu with WhatsApp and Twilio Studio · 24 September 2026
- Studio Split Based On widget · 24 September 2026
- Studio Send to Flex widget · 24 September 2026
- Overview of the WhatsApp Business Platform with Twilio (status callbacks) · 24 September 2026
- Twilio and WhatsApp error code mapping · 24 September 2026
- API best practices (rate limits, 429, retries) · 24 September 2026
- Changelog: 80 MPS default throughput for WhatsApp (7 June 2024) · 24 September 2026
- Test WhatsApp messaging with the Sandbox · 24 September 2026
- Help Center: How to Use WhatsApp With Twilio Studio Flows on a Twilio Trial Account · 24 September 2026
- Building with AI (Twilio AI products overview) · 24 September 2026
- Twilio Agent Connect — core concepts (tools, escalation, business logic) · 24 September 2026
- Enterprise Knowledge · 24 September 2026
- Using Enterprise Knowledge APIs · 24 September 2026
- Enterprise Knowledge limits · 24 September 2026
- Enterprise Knowledge AI Nutrition Facts · 24 September 2026
- Agent Copilot for administrators (public beta) · 24 September 2026
- AI Nutrition Facts for Agent Copilot · 24 September 2026
- twilio/pay content type (Pix on WhatsApp) · 24 September 2026
- twilio/call-to-action content type (URL buttons) · 24 September 2026
- Twilio MCP server (Public Beta, read-only docs search) · 24 September 2026
- twilio-labs/mcp — Twilio Alpha MCP server exposing Twilio public APIs · 24 September 2026
- Blog: Use the Twilio Alpha MCP Server to Automate Development (1 April 2025) · 24 September 2026
- Twilio Skills for AI coding agents (Public Beta) · 24 September 2026
- twilio/ai — Twilio Skills and plugin · 24 September 2026
- Twilio OpenAPI · 24 September 2026
- twilio/twilio-oai — OpenAPI 3.0 specification files · 24 September 2026
- Twilio docs llms.txt · 24 September 2026
- Account-level OAuth apps (Client Credentials, scopes) · 24 September 2026
- OAuth apps overview · 24 September 2026
- Twilio SDKs · 24 September 2026
- Conversation Memory overview (customer profiles) · 24 September 2026
- Integrate Flex with Salesforce · 24 September 2026
- Help Center: How to Enable Brazilian Portuguese (PT-BR) Language Selection in Twilio Flex · 24 September 2026
- Help Center: What currencies can I use to fund my Twilio project? · 24 September 2026
- Help Center: About Payment Types · 24 September 2026
- Help Center: Twilio Support Business Hours · 24 September 2026
- Twilio Terms of Service (last updated 16 July 2026) · 24 September 2026
- Twilio Privacy Notice (last updated 9 April 2026) · 24 September 2026
- Twilio Data Protection Addendum (last updated 9 April 2026) · 24 September 2026
- PT-BR docs URL (redirects to English twilio.com/docs) · 24 September 2026
- Meta partner directory — messaging (login wall, EXTRACTION_FAILED) · 24 September 2026
- Help Center: How Much Does it Cost to Send and Receive WhatsApp Messages with Twilio? · 24 September 2026
- Twilio Flex Fair Usage Policy (last updated 28 January 2026) · 24 September 2026
- Help Center: How to Set Up Billing by Invoice for Your Twilio Account · 24 September 2026
- Twilio PT-BR marketing site · 24 September 2026
- Help Center: Contacting Twilio Support · 24 September 2026
- Twilio support plans · 24 September 2026
- Using Content Templates with Studio · 24 September 2026
- Twilio Help Center (public article locales: en-us, ja) · 24 September 2026
- Twilio error and warning dictionary · 24 September 2026
- Explore the built-in Flex UI views (roles, Agent Desktop, CRM integrations) · 24 September 2026
- Help Center: How do I add a payment method? (card or PayPal) · 24 September 2026
- Set up an SMS/WhatsApp autoresponder with Twilio Studio · 24 September 2026
- TaskRouter: skills-based routing · 24 September 2026