VTEX CX Platform (Weni)

VTEX CX Platform, formerly Weni by VTEX, is a platform for AI agents and automation flows connected to the official WhatsApp Business Platform, with a human-support inbox (Live Desk), contact management and ready-made agents for VTEX store orders, checkout and Pix payments; it is billed per conversation.

Office or company in Brazil

Scored plan: A partir de 1.000 conversas/mês · Checked 24 September 2026

Visit website View docs

Rated

63.7 of 100

Upper bound: 83.7

Strengths

Office or team in Brazil[4][42]
Subscription billed in reais[1][3][4]
Subscription can be paid by Pix or boleto[3][39]
Issues a Brazilian nota fiscal[4][39]
Support in Portuguese[4][38]
The WhatsApp Business Account stays in your name[4][7][8]
No-code flow builder[17][24]
Shared inbox with routing between operators[4][21][22]
AI agent answers customers from your own documents[4][17][18]
Pix charges from the chat through the platform's own API[6][18]
Payment confirmation continues the conversation flow[30]
Official MCP server for AI agents[33]
Free sandbox for testing[6][29]
Unlimited operators on this plan[1][2][3][4][5]

Weaknesses

No Brazilian phone or local contact channel on public pages[42][51]
Marketing message costs R$0.51 vs Meta's R$0.32[1][2][3][4][5]
Small-business scenario costs R$2,013.11 a month, above the catalog median of R$672.53[1][2][3][4][5]

Not a fit if…

You send large volumes of marketing messages[1][2][3][4][5]
Your monthly budget for a small team is at or below the catalog median of R$672.53[1][2][3][4][5]

Listed by fixed rules from the data on this page: confirmed facts, prices, the monthly cost and review snapshots. Numbers in brackets point to the sources below.

Score by criterion

Pricing & Free Trial9.0 / 20
Brazilian Localization12.0 / 16
WhatsApp API & Automation13.0 / 15
Market Reputation0.0 / 12
AI Chatbots & Agents11.3 / 12
Pix & Local Payments8.5 / 10
Developer API & MCP6.1 / 10
CRM & Sales3.8 / 5

Plans and prices

Plan	Price	Operators included	Meta fees	Per-message markup	AI	Setup fee
A partir de 1.000 conversas/mêsscored	R$1,900.00 / month	Unlimited	Inside the provider's message prices	Published per message	Included	No setup fee
A partir de 10.000 conversas/mês	R$15,000.00 / month	Unlimited	Inside the provider's message prices	Published per message	Included	No setup fee
Enterprise — a partir de 50.000 conversas/mês	Custom quote	Unlimited	Inside the provider's message prices	Published per message	Included	Setup fee not published

Monthly cost, small-business scenario

2 operators, 1 number, 1,000 service replies and 1,000 utility templates a month. Rates in force on 24 September 2026; foreign prices converted at the Central Bank PTAX rate.

Plan	R$1,900.00
Extra operators	Included
Meta fees	Included
Provider's per-message prices	R$113.11$22.00
Core monthly cost	R$2,013.11

Pricing terms

Free access to test: Sandbox; Official documentation[6][29]24 September 2026
Meta fees shown separately from the plan: Yes; Official documentation[4][5]24 September 2026
Per-message markup disclosed (or none): Yes; Official documentation[5]24 September 2026
Price of extra operator seats is public: Yes; Official documentation[4][1]24 September 2026
AI charges appear in the price list: Yes; Official documentation[1][4]24 September 2026
Monthly billing available: Yes; Official documentation[4]24 September 2026
No minimum commitment: Yes; Official documentation[4][1]24 September 2026
Cancellation terms are public: Yes; Official documentation[4]24 September 2026

Brazilian localization

Interface in Brazilian Portuguese: Yes; Official documentation[6]24 September 2026
Substantive documentation in PT-BR: Yes; Official documentation[44][17]24 September 2026
Customer support in PT-BR: Yes; Official documentation[38][4]24 September 2026
Support hours cover Brazilian business hours: Not verified; Not verified[38]
Office or representation in Brazil: Office or company in Brazil; Official documentation[4][42]24 September 2026
Local contact channel: Not verified; Not verified[51][42]
Subscription billed in BRL: Yes; Official documentation[1][3][4]24 September 2026
Subscription payable by Pix or boleto: Yes; Official documentation[39][3]24 September 2026
Brazilian invoice (nota fiscal) issued: Yes; Official documentation[4][39]24 September 2026
Onboarding in PT-BR: Yes; Official documentation[6][44][1]24 September 2026
LGPD documentation (privacy policy, DPA): Yes; Official documentation[4][40][41]24 September 2026
Subprocessors and data location disclosed: Not verified; Not verified[40][41]

WhatsApp API and automation

Official WhatsApp Business Platform path: Meta Cloud API (own integration); Official documentation[7][8][48][47]24 September 2026
Automation of inbound messages: Yes; Official documentation[17][23][24]24 September 2026
Embedded Signup onboarding: Yes; Official documentation[7][8]24 September 2026
WABA owned by the customer: Yes; Official documentation[8][7][4]24 September 2026
Template create/edit/submit by API: Only through Meta's Graph API; Official documentation[9][10][12]24 September 2026
Template status by API or webhook: Provider API or webhook; Official documentation[12][10]24 September 2026
Rejection reason returned: Not verified; Not verified[12][10]
No-code flow builder: Yes; Official documentation[24][17]24 September 2026
Triggers and scenarios: Yes; Official documentation[23]24 September 2026
Inbound auto-replies: Yes; Official documentation[17][23]24 September 2026
Shared team inbox: Yes; Official documentation[21][4]24 September 2026
Operator routing: Yes; Official documentation[22][21]24 September 2026
Handoff from bot to a person: Yes; Official documentation[21][4]24 September 2026
Message status webhooks: Yes; Official documentation[14][7]24 September 2026
Delivery error details: Yes; Official, other[16]24 September 2026
Rate limits and retries documented: Yes; Official documentation[15][11]24 September 2026

AI chatbots and agents

AI in conversations: AI agent that takes actions; Official documentation[17][18]24 September 2026
AI answers in PT-BR: Yes; Official documentation[1][20]24 September 2026
Knowledge base from documents (RAG): Yes; Official documentation[17][4]24 September 2026
Knowledge sources update (sync): Not verified; Not verified[17]
Agent actions (CRM, order, payment status): Custom tools / API calls; Official documentation[31][32][4]24 September 2026
AI hands over to a person: Yes; Official documentation[21]24 September 2026
AI guardrails and logs: Yes; Official documentation[19][46][20]24 September 2026
AI scenario editable by a person: Yes; Official documentation[17]24 September 2026
AI limits per plan documented: Yes; Official documentation[1]24 September 2026
AI model and settings disclosed: Yes; Official documentation[17][20][4]24 September 2026

Pix and payments

Where the buyer pays: Both options; Official documentation[18][6]24 September 2026
Payment link generation by API: Platform's own API; Official documentation[18]24 September 2026
Dynamic Pix (QR / Copia e Cola) by API: Platform's own API; Official documentation[18][6]24 September 2026
Payment data in the WhatsApp message: Inserted automatically; Official documentation[18]24 September 2026
Payment confirmation webhook: Confirmation starts the next step; Official documentation[30]24 September 2026
Pix through a Brazilian PSP: Yes; Official documentation[18][6]24 September 2026
Boleto: Not verified; Not verified[18][6]
Cards: Yes; Official documentation[18][6]24 September 2026
Payment linked to order, contact and CRM: Native; Official documentation[18][30]24 September 2026
Webhook signature and idempotency documented: Not verified; Not verified[37]
Payment flow without code: Yes; Official documentation[18][17]24 September 2026

Developer API and MCP

API coverage level: Automation; Official documentation[11][13]24 September 2026
Versioning and error codes documented: Yes; Official documentation[11]24 September 2026
API rate limits documented: Yes; Official documentation[11]24 September 2026
Provider's official MCP server: Official, read-only tools; Official documentation[33]24 September 2026
OpenAPI / JSON Schema published: Not verified; Not verified[11][31]
Official agent skills: Yes; Official, other[35]24 September 2026
Docs for AI tools (llms.txt or similar): Yes; Official documentation[34]24 September 2026
API authentication: API key / Bearer token; Official documentation[11]24 September 2026
Official SDKs: Yes; Official, other[36]24 September 2026

CRM and sales

Built-in CRM: Contacts only; Official documentation[25][27]24 September 2026
Tasks, permissions and ownership: Yes; Official documentation[6][21]24 September 2026
Segments and CRM automation: Yes; Official documentation[27][23]24 September 2026
Contact import and export: Yes; Official documentation[26][25]24 September 2026
Integrations with external CRMs: Yes; Official documentation[28][13]24 September 2026

Reviews

Brazilian users

No review data captured yet.

Global